Service
Support and updates
We make sure that business systems remain reliable, up-to-date and useful in everyday work.After the launch of an ERP, CRM or BI solution, the work on it does not end. We maintain the system, fix problems that have arisen and implement the necessary changes during business development.
Your system should evolve with your business
Processes, people, requirements and workload change over time. Our support is not limited to fixing problems – it also includes adapting the system to these changes.
We work on requests according to their importance and impact on the client's work. When the change requires a more serious development or process change, it is planned separately as a task or next stage of development.
From problem to solution
We receive and analyze the request, determine its priority and impact and direct it to the appropriate specialist. After execution, the result is checked before the task is completed.
Ongoing support
Problems, questions and the need for help with daily work.
Changes and improvements
New reports, settings, automations and changes to existing processes.
System development
Larger functional extensions, new processes and further phases.
What does support include?
Fixing problems that have occurred
Consultations when working with the system
Changes to settings and configurations
New reports and analyses
Minor functional improvements
Updates and maintenance
FAQ
Frequently asked questions
What SLA levels do you offer?
Bronze, Silver, Gold and Platinum - with different hours of coverage and response time.
Is there a manager in charge?
Yes, from Silver up you get a Service Manager.
How are support requests submitted?
Via request portal, email or phone, with automatic prioritization and trackable status.
Are version updates included?
Yes - we plan and test upgrades in a separate environment before implementing in real life.
What does the monthly fee cover?
Incident response, minor changes, monitoring, archiving and regular system reviews.
Do you do periodic reviews?
Yes, quarterly review with usage analysis and optimization recommendations.
Ready to get started?
Tell us about your goals - we will contact you to discuss consultation options.
Contact us