About us

Short terms for implementation – no more than nine months.

Launching the project with ERP Bulgaria’s invaluable partners and software implementation consultants with many years of experience – ITC Consult.
So began M Holding’s collaborative work with ITC Consult in the spring of 2016.
Three years and several successfully completed projects later I can definitively say that we got the best consultants for us and achieved our set goals. We even exceeded them.
A software by alone, no matter how functional and well-developed, does not add value to the business.
It takes knowledge, expertise, perseverance, faith in the end result and a touch of magic. And we got just that.

The role of ITC Consult in the implementation process included:

– analyzing the processes and structuring the information about the activities in each of the three aspects of the holding – collection, sorting and sale of second-hand clothing across two continents;
– adapting the functionalities of our choice of software in accordance with our specific business needs in the USA and Canada – different languages, units of measurement, forms, contract tracking, check printing;
– integrating all processes into a complex system that allows control over resources, finances and activities performed;
– showing us that we had made the right decision by replacing one of the leading international ERP systems with a Bulgarian one

– teaching us that smart is better than expensive, and that the right solution for our needs lies in our hands; we just have to use it properly;

– adjusting ERP.net’s various functionalities so that they would both meet our requirements, and match our capacity to service the software, while also contributing to the project with good practices and experience;

– helping us to overcome consumers’ natural resistance to change and to find a way to make everyone’s daily work easier, which would motivate them to participate in the overall project and adopt the holding’s general vision;

– providing sufficient and high quality training to key users in the company in order to guarantee the independent and secure functioning of the ERP system the implementation project has been completed.

ITC Consult treated our partnership as a long-term and comprehensive endeavour, which always shows clearly in the overall communication with the team. They always treated every person and case with respect, understanding and professionalism, both in the strategic meetings with the holding’s management and during the ongoing consultations with the system’s operational users
They earned our trust with all the deadlines met, promises fulfilled and projects realized, as well as thanks to their key ability to grow and develop together with their clients. This is just why we are ready to trust ITC Consult with our next ideas for optimization and have choose them as our selectors and intermediaries in the choice and development of additional applications to the holding’s main information system. We have developed functionalities for specific production costs calculation, material resource planning, mobile integrated CRM system. With their help we were able to meet the needs of M Holding’s every changing and dynamically developing business and covered a new business – online trading with a large number of customer orders, multi-step production process and tracking thousands of unique items per month without major changes in the software system.
When it came to the most important business decisions – the analysis and management report writing, we once again trusted ITC Consult’s professionalism and their recommended business intelligence tool Power BI. With the implementation of a BI project in M Holding, our consultants completed the entire information cycle, rationalizing the hard work of collecting data and documenting the processes in various databases with various sources. Applying knowledge and experience, they analyzed our needs for key indicators and reports, built information models and visualized the results in a clear and comprehensive manner, in order to help us convert the information we had accumulated over the years into useful knowledge. With their team members’ experience in consulting on top of their practical, mathematical and programming knowledge and skills, ITC Consult have the advantage of being able to single-handedly implement their own ideas and guidelines and guarantee the implementation and outcome of their projects.
In a nutshell, a few words beyond the facts:
It is a bold move to ask your customer for a reference, through your joint projects’ manager, which I have been for the last few years. A project manager knows the strengths and weaknesses of your joint work, has experienced the difficulties in the process, the need for mutual understanding and compromise, the critical moments in meeting the agreed deadlines.

But ITC Consult acted confident that they would receive positive feedback from me. I believe this is because they have earned their clients’ respect and know that a good partnership means that you can count on your colleagues like you trust family, whether they are on the side of the client or the contractor. The occasional moments of tension are quickly forgotten against the background of good results and an achieved shared goal – timely, adequate and useful information for business.

I am grateful for what I have learned over the years and for the all successful projects of the entire wonderful ITC Consult team.

I hope you get to experience ITC Consult too!