The ERP and BI system implementation project at PALLADIUM was carried out by ITC Consult with the aim of improving internal processes, optimizing inventory and supply chain management, as well as enhancing commercial operations. The systems were integrated to support the company’s business development in a rapidly changing environment.

Results:

• Better Inventory Planning: The ERP and BI solutions provided the company with improved visibility of stock levels, helping to optimize inventory management.

• Improved Supply Chain Management: The system helped address supply chain issues by enabling the sales team to plan more effectively and ensure the timely delivery of necessary goods.

• Increased Efficiency in Sales Processes: With the help of the new organizational structure and implemented technologies, the company improved its sales processes by defining better pricing policies, discounts, and incentives for the sales team, which led to increased efficiency.

• Enhanced Product Customization: The ERP system solved challenges related to the production and delivery of customized workwear by optimizing material usage and enabling real-time tracking of production processes.

While ERP and BI systems offer powerful tools for business management, their successful implementation primarily depends on the effective organization and optimization of internal processes. Technology can improve business operations, but only when integrated within a structure that aligns with the specific needs of the company. In this context, the role of consulting firms is to create the conditions for successful integration of these solutions. They support businesses not only in selecting and implementing technologies but also in transitioning to a new organizational structure that ensures the systems are used in a way that delivers real and sustainable improvements.

The project began with a thorough reorganization of internal processes, which was necessary for the successful implementation of the ERP and BI solutions. A new organizational structure was created, with clearly defined and distributed functions across departments, including sales, domestic market, exports, and others. This reorganization ensured a clearer division of roles and responsibilities within the company, which facilitated coordination between teams and optimized processes.

The main tool implemented was the ERP system, aimed at automating and optimizing key business processes such as supply chain management, production, sales, and resource management. The system significantly improved the efficiency of material and resource management across the various stages of production and storage, leading to reduced losses and optimized logistics. Additionally, the ERP solution contributed to the refinement of processes for customizing workwear with company logos, which became part of the company’s integrated production activities.

The integration of Power BI with the ERP system was a strategically important step for the company. It provided the team with better forecasting of future sales while supporting the sales team in planning and tracking inventory. This integration enabled the company to better adapt to product seasonality, more accurately anticipate customer requirements, and optimize the real-time availability of goods.

These key steps in the reorganization process and the implementation of ERP and BI solutions enhanced the company’s operational efficiency, strengthened its ability to adapt to dynamic market conditions, and improved responsiveness to changing customer preferences.

About the Client

PALLADIUM and its well-established brand PALLTEX have over 33 years of experience in the production of workwear, safety footwear, and personal protective equipment. Over the years, the company has become a leader in delivering high-quality products that combine protection, comfort, and modern design. These products are widely used in various professional sectors—from healthcare and hospitality to construction and industry.

The company operates 12 workwear retail stores across Bulgaria, ensuring convenient access to professional workwear regardless of the region. With a team of over 90 professionals, PALLTEX is committed to excellent service and reliability, with a team always ready to offer a personalized approach and attention to each client’s needs.

The company’s reputation is built on the trust of over 10,000 satisfied clients who rely on its high quality and professionalism. To ensure fast and efficient service, PALLTEX has more than 5,000 square meters of warehouse space, guaranteeing product availability at all times.

PALLTEX partners with a number of well-known brands such as Cherokee, Dickies, Puma, Albatros, Diadora, and many others, demonstrating the company’s commitment to high-quality and innovative solutions in the workwear industry.